Question 1

How long does delivery take?

Accepted Answer

Standard delivery takes 3–5 business days and is free on all orders over £25. Orders under £25 incur a flat delivery fee of £3.95. All orders are dispatched within 1–2 business days via tracked delivery. You will receive a tracking number by email once your order has been dispatched.

Question 2

What is your returns policy?

Accepted Answer

If you are not completely satisfied with your purchase, you can return any unused item in its original packaging within 30 days for a full refund. To initiate a return, please contact us at hello@houseofpegs.com with your order number and we will provide a returns address and instructions.

Question 3

How are orders fulfilled?

Accepted Answer

All House of Pegs orders are fulfilled through Amazon Multi-Channel Fulfilment (MCF). This means your order is picked, packed, and shipped from Amazon's UK fulfilment centres. This partnership allows us to offer fast, reliable, tracked delivery with the infrastructure of one of the world's leading logistics networks.

Question 4

Is the packaging discreet?

Accepted Answer

Yes. All orders are shipped in unbranded, plain packaging. There is no House of Pegs or Amazon branding visible on the outside of the parcel, so your delivery is completely discreet.

Question 5

What materials are your pegs made from?

Accepted Answer

Our Classic Birchwood Pegs and Mini Photo Pegs are crafted from sustainably sourced European birchwood with stainless steel springs. Our Non-Metal Clothes Pegs use a composite spring mechanism with no metal components. Our Soft Grip Pegs feature birchwood with a rubberised grip coating. Our Hook Pegs are made from durable polymer with steel springs. Full material details are listed on each product page.

Question 6

What size are the clothes pegs?

Accepted Answer

Our Classic Birchwood Pegs measure approximately 10cm × 1.5cm × 1cm. Mini Photo Pegs are smaller, designed for lightweight items like photos and cards. Hook Pegs are sized to fit standard rotary dryers and folding airers. Exact dimensions are listed on each product page.

Question 7

Do you ship internationally?

Accepted Answer

Currently, we only ship within the United Kingdom. We are actively exploring European expansion and hope to offer international shipping in the near future. Sign up for our newsletter to be the first to know when we expand to your region.

Question 8

Do you offer bulk or wholesale orders?

Accepted Answer

We are open to discussing wholesale and bulk orders for businesses, events, and retail partners. Please contact us at hello@houseofpegs.com with details of your requirements and we will be happy to discuss options and pricing.

Question 9

How should I care for my wooden pegs?

Accepted Answer

Store pegs in a dry, ventilated space between uses — our weatherproof Peg Bag is ideal. Avoid prolonged soaking in water. Wipe with a damp cloth periodically to remove dirt. Bring pegs indoors during heavy rain or frost. For full care instructions, visit our Care Guide page.

Question 10

Are your products eco-friendly?

Accepted Answer

Sustainability is at the heart of our brand. Our birchwood is sourced from responsibly managed European forests. We use stainless steel springs that resist rust, extending product life and reducing waste. Our packaging is minimal and recyclable. We believe the most sustainable product is one that lasts — and our pegs are designed to outlast years of use.